Customer Service Representative (CSR) - Immediate Start in Bali

Are you a customer-focused professional looking for an exciting opportunity in Bali’s vibrant hospitality and service industry? Smoothmoves, a dynamic and growing company, is seeking a Customer Service Representative (CSR) to join our team in Canggu, Ubud. As a CSR, you will be the first point of contact for our clients, ensuring their needs are met with the highest level of service and professionalism. This is an immediate start opportunity, so don't miss out on this chance to be part of a forward-thinking company in Bali.

In this role, you will use tools like Zendesk for ticketing and communication, and Google Workspace for email and document management. You'll handle inquiries, resolve issues, and provide exceptional customer support, all while contributing to our mission of creating seamless and enjoyable experiences for our clients.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer complaints and issues, ensuring customer satisfaction and loyalty.
• Use Zendesk to manage and track customer tickets, ensuring timely resolution.
• Collaborate with other departments to provide comprehensive support and solutions.
• Maintain a high level of professionalism and customer focus in all interactions.
• Maintain accurate and up-to-date records of customer interactions and resolutions.
• Participate in training and development programs to enhance customer service skills.
• Adhere to company policies and procedures, ensuring compliance and quality service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service and resolving customer issues.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Fluency in English, both written and spoken.
• Proficiency in using Zendesk and Google Workspace.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Valid ID and work permit for Indonesia.

🛠️ Keahlian

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